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1. Introduction
Study Real English (“we”, “us”, “our”) operates an online learning platform at https://studyrealenglish.com (“Website”). This policy explains how we collect, use, store, disclose and protect your information in compliance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and, where applicable, the UK GDPR and ePrivacy rules. By using the Website, you acknowledge this policy.
2. Information We Collect
2.1 Personal Information
We collect information you provide, such as:
- Name, email address, institution and job title.
- Account credentials (username and password).
- Information submitted via registration forms, contact forms, email enquiries and survey responses.
- For users under 16, we may also collect contact details of a parent or guardian who provides consent.
We do not request phone numbers or other sensitive personal data unless required by law or provided with explicit consent.
2.2 Payment Information
- We collect billing details such as name, billing address and partial payment information when you purchase courses or subscriptions.
- Payments are processed via Stripe, and relevant details are shared with Stripe to complete the transaction.
- We do not store full card numbers or security codes.
- We retain transaction identifiers and invoice references for accounting and legal compliance.
2.3 Learning Data
When you engage with courses on the platform, we collect:
- Course enrolments and completion status.
- Quiz responses, assignments and grades.
- Forum posts or other user‑generated content.
2.4 Technical and Usage Information
We automatically collect:
- IP address, browser type, operating system and device information.
- Referring URLs, pages visited, timestamps and clickstream data.
3. Legal Basis for Processing
Where required by law (e.g. UK/EU GDPR), we process personal data based on one or more of the following:
- Performance of a contract (e.g. providing access to courses).
- Compliance with legal obligations.
- Legitimate interests, such as improving services and ensuring platform security.
- Consent, particularly for marketing communications and non‑essential cookies.
4. How We Use Your Information
We use information to:
- Create and manage user accounts and deliver courses.
- Provide customer support and communicate service updates.
- Analyse usage patterns to improve platform performance and user experience.
- Conduct internal audits and quality assessments.
- Meet legal, regulatory and contractual obligations, and to defend against legal claims.
5. Cookies and Tracking
5.1 Overview
Cookies and similar technologies help us improve your browsing experience, track aggregated usage, and tailor marketing.
5.2 Managing Preferences
You can manage cookies via your browser settings or opt-out of certain analytics tracking using available tools. Blocking cookies may affect the functionality of some website features.
6. Data Sharing and Disclosure
We may share information with:
- Service providers (hosting, payment processors, analytics, email, IT support), under contractual obligations of confidentiality and data protection.
- Course instructors or organisations sponsoring your enrolment.
- Regulators or legal authorities when required by law.
- Successor entities in a merger, acquisition or asset transfer.
We do not sell personal data.
7. Data Security and Retention
We employ appropriate technical and organisational measures to protect data, including encryption, secure servers, role‑based access controls and regular backups. Data is retained only as long as needed for operational or legal reasons and then deleted or anonymised.
8. Your Rights and Choices
You have rights to:
- Access and obtain a copy of your data
- Request correction or deletion
- Object to or restrict certain processing
- Withdraw consent for marketing at any time
- Request data portability
Requests can be submitted via the contact details in Section 12. Responses are provided within one month as required by law.
You also have the right to lodge a complaint with a supervisory authority, such as the Information Commissioner’s Office (ICO) in the UK or the relevant Data Protection Authority in the EU.
9. International Transfers
Some providers may operate outside the European Economic Area (EEA) or UK. When data is transferred internationally, we use legally recognised safeguards, such as European Commission Standard Contractual Clauses.
10. Children’s Privacy
Our platform is open to users under 16 for the purpose of studying English. To comply with GDPR:
- A parent or guardian must provide consent before a child creates an account or submits personal information.
- The privacy notice is written in clear, age‑appropriate language to help minors understand how their data will be used.
- Parents or guardians may review, correct or delete a child’s data and withdraw consent at any time by contacting us.
- We do not use children’s data for marketing or profiling.
11. Changes to This Policy
We may update this policy periodically. The latest version, with an effective date, will be posted on the Website. Continued use of the Website after an update constitutes acceptance of the revised policy.
12. Contact Us
For questions, concerns or data requests, please contact:
Email: support@studyrealenglish.com
This is an online business with no physical trading premises. All correspondence is conducted electronically.